Coastal Cloud’s 2018 Customer Success Industry Report

Coastal Cloud’s 2018 Customer Success Industry Report captures the most common customer success challenges organizations face today, as well as the innovative solutions leading companies have developed to tackle these issues.

We interviewed nearly four dozen Customer Success leaders to bring you the best practices on some of today’s most burning questions, including:

  • What two customer health measurement practices influence retention?
  • How does culture impact company performance?
  • Which role missing from most CS orgs could solve four of the top challenges CS leaders face?

Download the report today to learn about the state of the Customer Success industry and how you can apply these findings to your own organization.